By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Table of Contents
- Service Level Agreement ("SLA")
- Revisions and Errata
- Governing Law
- Additional Disclosures
The materials on Forward Email's web site are provided "as is". Forward Email makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Forward Email does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Forward Email or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Forward Email's Internet site, even if Forward Email or a Forward Email authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Automatic refunds occur when you upgrade, downgrade, or cancel your account within 30-days from when your plan first started. This only applies for first-time customers.
We do not pro-rate nor refund the difference when you switch plans. Instead we convert the remaining duration from your existing plan's expiration date into the closest relative duration for your new plan (rounded down by month).
Note that if you upgrade or downgrade between paid plans within a 30-day window since first starting a paid plan, then we will automatically refund the full amount from your existing plan.
Service Level Agreement ("SLA")
- "Downtime" refers to a factor of more than a 5% user error rate, determined by a server-side error rate.
- "Monthly Uptime Percentage" refers to the total minutes in a calendar month minus the number of minutes of Downtime suffered in the calendar month, divided by the total minutes in the calendar month.
Forward Email shall use all reasonable commercial efforts (no less than acceptable and reasonable industry standards) to ensure that the Forward Email service is available to paying customers 99.99% of the time in any calendar month. If it is not, then you may be eligible to receive the Credits described below in accordance with Eligibility.
|Monthly Uptime Percentage||Days of Service*|
|< 99.99% – >= 99.90%||3|
|< 99.90% – >= 95.00%||7|
* Instead of receiving Days of Service being added to your account, you can also choose to have us issue a pro-rated refund.
Minimum credit amount must be at least $1.00 to be eligible. Maximum credit is capped at the 30 days or the total amount the customer is paying per the most recent calendar month with respect to Downtime (whichever is greater). Paying customers affected for any Downtime must request Credits by filing a Help request within 30 days from the date of Downtime. Credits only apply for Downtime factors that are within the primary control of Forward Email.
Revisions and Errata
The materials appearing on Forward Email's web site could include technical, typographical, or photographic errors. Forward Email does not warrant that any of the materials on its web site are accurate, complete, or current. Forward Email may make changes to the materials contained on its web site at any time without notice. Forward Email does not, however, make any commitment to update the materials.
Forward Email has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Forward Email of the site. Use of any such linked web site is at the user's own risk.
Any claim relating to Forward Email's web site shall be governed by the laws of the State of Delaware without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.