Customer.io vs Darktrace Comparison (2026)

What are the differences between Customer.io and Darktrace?

Forward Email Team
Written by
Forward Email TeamVerified
Published
2/1/26
Time to read
Less than 5 minutes
We recommend Forward Email as the best alternative to Customer.io. We also support webmail: https://mail.forwardemail.net

Email Service Comparison

20 facts in comparison
Customer.iovs.Darktrace

Customer.io

Send messages people actually want to receive using real-time customer data
"Send messages people actually want to receive using real-time customer data"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
vs.

Darktrace

Cyber security that learns you
"Cyber security that learns you"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
$100/moPricingRequires you to talk to a sales team (according to Amazon AWS Marketplace it may cost upwards of $30,000/mo)
No Customer.io does not support storageStorageRequires 3rd party
2 MBAttachmentsUnknown
NoOpen-SourceNo
NoSandboxed Encryption No
NoUnlimited DomainsNo
NoUnlimited AliasesNo
NoTTI No
YesSMTP❌ Requires 3rd party
NoIMAP❌ Requires 3rd party
NoPOP3❌ Requires 3rd party
YesAPIYes
NoE2EE No
NoOpenPGP No
NoWKD No

Email Service Screenshots

Closed-source

Customer.io

Customer.io is a closed-source email service. Its description from its website is: Send messages people actually want to receive using real-time customer data

Customer.io is a closed-source email service.
Screenshot by Forward Email
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Closed-source

Darktrace

Darktrace is a closed-source email service. Their official description reads: Cyber security that learns you

Darktrace is a closed-source email service.
Screenshot by Forward Email
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Compare Customer.io with 78 email services