Customer.io vs Drift Chat Comparison (2025)

What are the differences between Customer.io and Drift Chat?

Forward Email Team
Written by
Forward Email TeamVerified
Published
7/1/25
Time to read
Less than 5 minutes
We recommend Forward Email as the best alternative to Customer.io.

Email Service Comparison

20 facts in comparison
Customer.iovs.Drift Chat

Customer.io

Send messages people actually want to receive using real-time customer data
"Send messages people actually want to receive using real-time customer data"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
vs.

Drift Chat

Create enduring customer relationships
"Create enduring customer relationships"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
$100/moPricing$2,500/mo billed annually ($30,000/yr)
No Customer.io does not support storageStorageNo Drift Chat does not support storage
2 MBAttachments25 MB
NoOpen-SourceNo
NoSandboxed Encryption No
NoUnlimited DomainsNo
NoUnlimited AliasesNo
NoTTI No
YesSMTPNo
NoIMAPNo
NoPOP3No
YesAPINo
NoE2EE No
NoOpenPGP No
NoWKD No

Email Service Screenshots

Closed-source

Customer.io

Customer.io is a closed-source email service. Their official description reads: Send messages people actually want to receive using real-time customer data

Customer.io is a closed-source email service.
Photograph by Forward Email
Visit Website
Closed-source

Drift Chat

Drift Chat is a closed-source email service. According to their website: Create enduring customer relationships

Drift Chat is a closed-source email service.
Photograph by Forward Email
Visit Website

Compare Customer.io with 78 email services