Drift Chat vs Intercom Comparison (2026)

What are the differences between Drift Chat and Intercom?

Forward Email Team
Written by
Forward Email TeamVerified
Published
1/1/26
Time to read
Less than 5 minutes
We recommend Forward Email as the best alternative to Drift Chat.

Email Service Comparison

20 facts in comparison
Drift Chatvs.Intercom

Drift Chat

Create enduring customer relationships
"Create enduring customer relationships"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
vs.

Intercom

The only AI customer service solution you need
"The only AI customer service solution you need"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
$2,500/mo billed annually ($30,000/yr)Pricing$39/mo
No Drift Chat does not support storageStorageNo Intercom does not support storage
25 MBAttachments20 MB
NoOpen-SourceNo
NoSandboxed Encryption No
NoUnlimited DomainsNo
NoUnlimited AliasesNo
NoTTI No
NoSMTPNo
NoIMAPNo
NoPOP3No
NoAPI❌ See blog post
NoE2EE No
NoOpenPGP No
NoWKD No

Email Service Screenshots

Closed-source

Drift Chat

Drift Chat is a closed-source email service. Its description from its website is: Create enduring customer relationships

Drift Chat is a closed-source email service.
Photograph by Forward Email
Go to site
Closed-source

Intercom

Intercom is a closed-source email service. Their official description reads: The only AI customer service solution you need

Intercom is a closed-source email service.
Photo by Forward Email
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Compare Drift Chat with 78 email services