Intercom vs Drift Chat Comparison (2025)

What are the differences between Intercom and Drift Chat?

Forward Email Team
Written by
Forward Email TeamVerified
Published
7/1/25
Time to read
Less than 5 minutes
We recommend Forward Email as the best alternative to Intercom.

Email Service Comparison

20 facts in comparison
Intercomvs.Drift Chat

Intercom

The only AI customer service solution you need
"The only AI customer service solution you need"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
vs.

Drift Chat

Create enduring customer relationships
"Create enduring customer relationships"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
$39/moPricing$2,500/mo billed annually ($30,000/yr)
No Intercom does not support storageStorageNo Drift Chat does not support storage
20 MBAttachments25 MB
NoOpen-SourceNo
NoSandboxed Encryption No
NoUnlimited DomainsNo
NoUnlimited AliasesNo
NoTTI No
NoSMTPNo
NoIMAPNo
NoPOP3No
❌ See blog postAPINo
NoE2EE No
NoOpenPGP No
NoWKD No

Email Service Screenshots

Closed-source

Intercom

Intercom is a closed-source email service. Their official description reads: The only AI customer service solution you need

Intercom is a closed-source email service.
Photograph by Forward Email
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Closed-source

Drift Chat

Drift Chat is a closed-source email service. Their official description reads: Create enduring customer relationships

Drift Chat is a closed-source email service.
Screenshot by Forward Email
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Compare Intercom with 78 email services