Help Scout vs Darktrace Comparison (2025)

What are the differences between Help Scout and Darktrace?

Forward Email Team
Written by
Forward Email TeamVerified
Published
7/1/25
Time to read
Less than 5 minutes
We recommend Forward Email as the best alternative to Help Scout.

Email Service Comparison

20 facts in comparison
Help Scoutvs.Darktrace

Help Scout

One unified platform
"One unified platform"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
vs.

Darktrace

Cyber security that learns you
"Cyber security that learns you"
  • Hardenize Test
  • Internet.nl Site Test
  • Internet.nl Mail Test
  • Mozilla HTTP Observatory Grade
  • Qualys SSL Labs SSL Server Test
$20/moPricingRequires you to talk to a sales team (according to Amazon AWS Marketplace it may cost upwards of $30,000/mo)
No Help Scout does not support storageStorageRequires 3rd party
10 MBAttachmentsUnknown
NoOpen-SourceNo
NoSandboxed Encryption No
NoUnlimited DomainsNo
NoUnlimited AliasesNo
NoTTI No
NoSMTP❌ Requires 3rd party
NoIMAP❌ Requires 3rd party
NoPOP3❌ Requires 3rd party
NoAPIYes
NoE2EE No
NoOpenPGP No
NoWKD No

Email Service Screenshots

Closed-source

Help Scout

Help Scout is a closed-source email service. Their official description reads: One unified platform

Help Scout is a closed-source email service.
Photograph by Forward Email
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Closed-source

Darktrace

Darktrace is a closed-source email service. Their website says: Cyber security that learns you

Darktrace is a closed-source email service.
Screenshot by Forward Email
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Compare Help Scout with 78 email services