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2022: Core API Feature Missing (Again)

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

In January 2022, we escalated the subscription listing issue again, this time with even more detail about how their documentation was wrong:> There is no GET which lists all subscriptions (previously ...

RESTful email API for seamless integration. Send transactional emails, webhooks, and notifications with comprehensive developer documentation.

Email API Integration for Developers

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PayPal's 11-Year API Disaster: How We Built Workarounds While They Ignored Developers

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

At Forward Email, we've been dealing with PayPal's broken API s for over a decade. What started as minor frustrations has turned into a complete disaster that forced us to build our own workarounds, bl...

The "Simple CRUD" Contradiction

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

When we pointed out this was basic CRUD functionality that should have existed since 2014, Marty's response was telling:> Simple Crud operations are part of the core API my friend, so it won't take mo...

Marty Brodbeck's Overengineering Response

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Then Marty Brodbeck, who heads consumer engineering at PayPal, reached out:> Hi Nick, this is Marty Brodbeck. I head up all consumer engineering here at PayPal and have been driving the api developmen...

2021: Sandbox Environment Failures

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

In November 2021, we reported critical issues with PayPal's sandbox environment:Sandbox secret API keys were randomly changed and disabled All sandbox test accounts were deleted without notice Error m...

Sähköposti- API -integraatio kehittäjille

RESTful-sähköpostiraj api nta saumattomaan integrointiin. Lähetä transaktiosähköposteja, webhookeja ja ilmoituksia kattavan kehittäjädokumentaation avulla.

RESTful-sähköpostiraj api nta saumattomaan integrointiin. Lähetä transaktiosähköposteja, webhookeja ja ilmoituksia kattavan kehittäjädokumentaation avulla.

Sähköposti- API -integraatio kehittäjille

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Square

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Square's API includes subscription listing as a fundamental feature, not an afterthought.

The Developer Experience Nightmare

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Working with PayPal's API s is like stepping back in time 10 years. Here are the technical issues we've documented:

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

How PayPal ignored 11 years of developer feedback, missing basic subscription API s, executive turnover, and forcing workarounds. The complete timeline.

Documentation Chaos

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Mark Stuart himself admitted:> Agreed that there's an absurd amount of legacy and new API s. Really difficult to find what to look for (even for us who work here).

Blocking PayPal Templates Due to Phishing

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

The problems go beyond API s. PayPal's email templates are so poorly designed that we had to implement specific filtering in our email service because they're indistinguishable from phishing attempts.

Paddle

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Paddle provides comprehensive subscription management API s including listing, filtering, and pagination. They understand that merchants need to see their recurring revenue streams.

Raita

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Stripe has had subscription listing since their API launched. Their documentation clearly shows how to retrieve all subscriptions for a customer or merchant account. This is considered basic CRUD func...

PayPal's Backwards KYC Process

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

One of the most frustrating aspects of PayPal's platform is their backwards approach to compliance and Know Your Customer (KYC) procedures. Unlike every other payment processor, PayPal allows develope...

How It Should Work

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Every legitimate payment processor follows this logical sequence:1. Complete KYC verification first 2. Approve the merchant account 3. Provide production API access 4. Allow payment collectionThis pro...

How PayPal Actually Works

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

PayPal's process is completely backwards:1. Provide production API access immediately 2. Allow payment collection for hours or days 3. Suddenly block payments without notice 4. Demand KYC documentatio...

The Disconnect Becomes Clear

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

The 2025 exchanges with Alex Chriss, Michelle Gill, and Marty Brodbeck show the same organizational dysfunction:1. New leadership has no knowledge of previous feedback sessions 2. They propose the sam...

The 27-Item Feedback List

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

We came prepared. After 6 hours of trying to integrate with their API s, we had compiled 27 specific issues. Mark Stuart from the PayPal Checkout team said:> Hey Nick, thanks for sharing w/ everyone to...

What This Means for Developers

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

PayPal's systematic failure to address basic developer needs while collecting extensive feedback shows a fundamental organizational problem. They treat feedback collection as a substitute for actually...

Session Management Disaster

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Their developer dashboard logs you out after 60 seconds of inactivity. Try to do anything productive and you're constantly going through: login → captcha → 2FA → logout → repeat. Using a VPN? Good luc...

The Scale of the Problem

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Our spam filtering logs show the massive volume of PayPal invoice spam we process daily. Examples of blocked subjects include:"Invoice from PayPal Billing Team:- This charge will be auto-debited from ...

2020: We Give Them Extensive Feedback

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

In October 2020, PayPal reached out to us for a formal feedback session. This wasn't some casual chat - they organized a 45-minute Microsoft Teams call with 8 PayPal executives including Sri Shivanand...

The Executive Exodus: How PayPal Lost All Institutional Memory

PayPal's 11-Year API Disaster: Missing Features & Broken Promises

Here's where it gets really interesting. Every single person who received our 2020 feedback has left PayPal:Leadership Changes:Dan Schulman (CEO for 9 years) → Alex Chriss (September 2023) Sri Shivana...